Strongbox Pro (Licensing)

  • Does Strongbox support Apple's Family Sharing?

    Yes, Strongbox supports Apple Family Sharing for all versions of its Apps and for all License types (Monthly, Yearly, Lifetime In-App Purchase and Lifetime Outright Pro). No Exceptions. NB: Sometimes the "Family Sharing" badge does not show up in the App Store listing, or shows up inconsistently...

  • How Does Family Sharing work?

    Once you have your Apple account setup for Family Sharing as described here you can share Strongbox with up to 5 other family members. NB: You may also need to ensure that you have Family Sharing switched on for your subscription on your account. You can find this settings under: Settings ‣ [Yo...

  • How Do I Cancel My Subscription?

    Your subscription is managed by Apple. To cancel, simply follow the instructions below: On iOS Open Settings on your iPhone or iPad. Tap your Apple ID at the top of the page. Tap Subscriptions. Tap on the subscription in the list that you wish to cancel. Tap Cancel Subscription at the bottom. O...

  • How Do I Change from a Pro Subscription to a Pro Lifetime License?

    We know some prefer a Lifetime license over those recurring subscriptions, so we've made a Lifetime version of Strongbox available for you. We would just ask you to consider sticking with the subscription, as a Lifetime license is harder for us to manage as a small company. Either way we're very ...

  • How do I upgrade?

    Wow, we're stoked you'd like to upgrade! On your iPhone/iPad Just tap the Upgrade button at the bottom of your Database screen and you'll be presented with Upgrade options. On your Mac You can always upgrade by going to the Strongbox > Upgrade... menu item in the top left hand corner of your...

  • I Can’t Share With My Family, Friend or Other Member of My Family Sharing Group

    Strongbox supports Apple Family Sharing for all versions of its Apps and for all License types (Monthly, Yearly, Lifetime In-App Purchase and Lifetime Outright Pro). No Exceptions. Some times though it can be tricky to get this working correctly, so here are some tips and tricks... Troubleshooti...

  • I get downgraded, or Strongbox keeps downgrading

    This can sometimes happen if Strongbox can't verify it's entitlements. There are a couple of causes: - You are using a firewall or other blocking software that stops Strongbox from checking with Apple for entitlements. Disable any blocking software in this case for Strongbox. - You are using or ...

  • I Get "SKErrorDomain 0" When I Try to Upgrade

    This error is usually shown in Strongbox due to a temporary problem with the App Store or a network or firewall issue. There are a few things that you can try: 1. Restart your device 2. Logout and then back in to the App Store app. Also, we would recommend changing your network from Wi-Fi to c...

  • I Got Charged when I Started My Free Trial

    It appears that sometimes when you begin a subscription, even if the subscription has a free trial, that this can sometimes trigger Apple to collect any deferred payments you may have made when purchasing other Apps or subscriptions or items. So while the Strongbox free trial doesn't cost anythi...

  • I have just bought a new iPhone/iPad/Mac, how do I transfer the license to this new device?

    Your license is connected to your Apple ID, so this is as simple as making sure that you are: 1. Signed in to your device with the correct Apple ID 2. Signed in to the App Store app on your device with the same and correct Apple ID You'll then be download or upgrade Strongbox by following the a...

  • Is Strongbox Free or Paid?

    Strongbox operates on the Freemium model. That means there is a Pro version of Strongbox and a Free version of Strongbox, and you are encouraged to upgrade to the Pro version by paying a small fee. The source code is available for free under the AGPL licence and is kept on Github

  • Is there a way to download Strongbox without going through the App Store?

    Strongbox is only available through the iOS and macOS App Stores.

  • My Subscription Is Not Visible or Did Not Renew, or Strongbox Doesn’t Recognise My Pro Status

    Sometimes Strongbox can have difficulties establishing your Pro status, usually due to an issue communicating with Apple's App Store. Here are some things to try to fix this: 1. Restore Purchases Sometimes this can be as simple as tapping or clicking 'Restore Purchases' or 'Already Purchased' b...

  • Strongbox Universal (or Unified) Licensing (iOS & macOS) - How It Works

    On the 28th of July 2022, we unified our licensing between iOS and macOS. This means that a single 'Universal' license works across iPhone, iPad and Mac, and, if you’re a Pro member, you can access premium features on any of those devices for a single price. Before this point, the iOS and Mac ap...

  • What is Strongbox 'Legacy' on macOS?

    The 'Legacy' name is just to distinguish these older macOS apps from the multi-platform 'Universal' versions of Strongbox and ensure than new users download the multi-platform solution. All updates and features releases remain the same across all versions of Strongbox. This is purely a branding ...

  • What is the difference between Universal and Non Universal Strongbox?

    Unfortunately we have to maintain 2 versions of Strongbox on macOS (in addition to managing Freemium vs Pro). Please see the reasoning below. What is Universal Strongbox? Runs on both iOS and macOS using the same license. Anyone who previously had an iOS license now has a Universal license (whi...

  • Where Can I Get an Invoice or Receipt for My Purchase?

    If you would like to receive an invoice for your Strongbox purchase, you simply need to reach out to Apple as they handle all payments. You should also receive your invoice in your email used to purchase Strongbox, and it should be associated with your Apple ID, so you should be able to find this...

  • Where is the EULA or License Agreement for Strongbox?

    Strongbox is governed by the standard Apple EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

  • Why are there so many versions of Strongbox on the App Store?

    Updated: July 2022 for Universal App Release There are now 2 recommended 'Universal' Apps in the App Store that we recommend for all new users because they will work on both iOS and macOS with a single license: Recommended Versions Strongbox - Freemium In App Purchase - (Universal App for iOS ...

  • Will the Pro Version or License Work on All of My Devices (iPhone, iPad and Mac)?

    Yes, Strongbox is now a universal App, which means it runs on both iOS and macOS, and uses a single license across these platforms. The license is linked to your Apple ID. So no matter what device you use (iPhone/iPad/Mac), as long as you are signed in with the correct Apple ID, you will have ac...