AutoFill Suggestion Doesn’t Show Up or Work on Keyboard for a Certain Site or App

This can happen and it will depend on the App you're using or website you are visiting. If that App or website doesn't pass a good "Caller ID" to Strongbox or the AutoFill subsystem it just won't work.

You can find out what "Caller ID" that App or Safari is passing to Strongbox by

  1. Open Strongbox in AutoFill Mode
    1. This can be done simply by opening Safari for example.
    2. Go to a website with a login (e.g. https://accounts.google.com)
    3. Tap on the username field and you will see a QuickType suggestion or just "Passwords" above your keyboard.
      1. If you see Passwords just tap that and select "Strongbox".
      2. If however there is a QuickType suggestion there, then tap the little key icon to the right, and select "Strongbox..."
  2. Unlock your database of choice.
  3. You will see a "Caller ID" field which is what is passed to Strongbox.
Feb 26, 2025