If you are having trouble using a virtual hardware key in AutoFill mode it could be because:
- It is your first time using this database and you are using Face/Touch ID or PIN Code
- You are using the wrong Virtual Hardware Key
The first time you use a Virtual Hardware Key in AutoFill you cannot also use Face/Touch ID or a PIN Code. This is a limitation we are working on. For the moment you need to work around this by:
- Go into the main Strongbox app, unlocking your database and then disabling Face/Touch ID and/or PIN Code.
- Return to Safari/Third Party App and tap on the "Key icon > Strongbox" instead of the QuickType "suggestion"
- Once you see your databases list, tap on the correct database and manually enter your credentials including setting the correct Virtual Hardware Key. This should unlock for you.
- Now that this is setup you can re-enable Face/Touch ID or PIN Code in the main app.