Troubleshooting Sync.com

Due to the new update with Sync.com, you may experience some issues with syncing your Strongbox database, if you use this service.

It appears that there are some problems with Sync's offline caching of past files.

The workaround is to go to the Sync app on the device and clear BOTH the offline files cache AND the Cached file (see attached screenshot).

IMG-8944

If you experience any other issues with this, please don't hesitate to reach out to us!

Jan 5, 2024