Face ID or Touch ID (Convenience Unlock) Doesn't Work

This is usually because either iOS Face/Touch ID has been disabled at the device level, or because the Strongbox Touch/Face ID setting has been disabled.

NB: The first thing to note is that Face ID/Touch ID is a Pro feature. You get to try out Pro features for 3 months, so you should check that you’re on the Pro version.

Is Face ID/Touch ID enabled for the Device?

Ensure you can use and unlock your device (iPhone, iPad, or Mac) with Face/Touch ID. It is an absolute prerequisite for using Touch/Face ID with Strongbox.

Does Strongbox have system permissions? (iOS Only)

Face ID/Touch ID can be enabled or disabled on a per App basis on iOS. Check that Strongbox is enabled:

  1. Tap Face ID/Touch ID & Passcode
  2. Enter your Passcode.
  3. Under Use Face ID/Touch ID For tap Other Apps.
  4. Make sure Strongbox is enabled

Is Face ID/Touch ID enabled in Strongbox?

On iOS

  1. Unlock your Database
  2. Tap Settings (Top left Gear icon) > Face/Touch ID & PIN > Switch ON

On macOS

  1. Unlock your Database
  2. Click Database > Databases Settings menu item
  3. Click on the Touch ID tab > Switch ON

If that doesn’t help try restarting your device and making sure Face ID/Touch ID is otherwise working across iOS.

Feb 26, 2025