Purchases & Licensing

  • Does Strongbox support Apple's Family Sharing?

    Yes, Strongbox supports Apple Family Sharing for all license holders. You must already be enrolled in Apple’s Family Sharing program to take advantage of Family Sharing. Information on Apple’s Family Sharing program is available here. Once you have Family Sharing setup on your Apple account, you ...
  • How does Family Sharing work?

    Once you have your Apple account setup for Family Sharing as described here you can share Strongbox with up to 5 other family members. NB: You may also need to ensure that you have Family Sharing switched on for your subscription on your account. You can find this settings under: Settings ‣ [Yo...
  • How do I upgrade?

    This should be nice and straightforward :) On your iPhone/iPad Just tap the Upgrade button at the bottom of your Database screen. You will see some options there, and you can choose whichever option suits you. NB: As an alternative to purchasing In App, you can always purchase Strongbox Pro fro...
  • How to upgrade my license from Monthly/Annual to Lifetime?

    Upgrading your Strongbox license is quick, however, the Upgrade option is a bit tricky to find in the app for now. We are working on making this setting more visible. To upgrade just go to Preferences (small gear icon) > About Strongbox...(Strongbox version) > Change My License. From the...
  • I cannot restore my purchase/licence or Pro is not working on my other devices

    Your iOS license should work on all your iOS devices but sometimes it is not automatically detected. Similarly, your Mac license should work on your other Mac devices. Note: iOS and Mac licenses are separate. An iOS license will not unlock Pro on Mac. Note 2: Your license is associated with you...
  • If I buy the Pro version, will it work on my other devices?

    If you purchase the Pro upgrade it is linked to your iTunes Apple account. This means it will work where ever you use that account. Note however, that the Mac and iPhone/iPad applications are separate products and require separate upgrades. If you upgrade on one iOS device, say your iPhone, then...
  • I got a charge on my credit card or Apple account when I started my Free Trial

    The free trial is absolutely and completely free. It is done via a $0 (zero dollar) "purchase" on your Apple ID inline with Apple's guidelines (we wish there were a better way to do this). There is no subscription or obligation to continue after your free trial. It appears that sometimes this $0...
  • I paid for the upgrade on one device, and can't restore it on another?

    The Mac app and the iOS app are separate products and require separate upgrade purchases. I hope you will like the applications enough that this is something you will be happy to pay for.
  • Is Strongbox Free or Paid?

    Strongbox operates on the Freemium model. That means there is a Pro version of Strongbox and a Free version of Strongbox, and you are encouraged to upgrade to the Pro version by paying a small fee. The source code is available for free under the AGPL licence and is kept on Github
  • Strongbox is asking me to purchase/subscribe again or my license is not working, restoring or being recognized

    Sometimes this can happen when Strongbox can't verify it's eligibility. Perhaps because of network connectivity issues. Make sure you are not blocking network connections or firewall-ing Strongbox in anyway including any other privacy software on your device. Make sure you have good wi-fi or cel...
  • There are two versions of Strongbox on the App Store. I have purchased Pro but in the App Store the Pro app says I need to purchase again.

    There are actually two identical copies of Strongbox (actually 2 for iOS and 2 for MacOS!) on the App Store. They are: A Freemium version An Outright Upfront Purchase version Both offer the same Pro feature set and same update schedule. The only difference is that you pay upfront immediately fo...